This Terms of Service will apply to ALL large orders currently in progress or made in future. Customers cannot claim ignorance of this document as an excuse not to follow the terms listed and Liquid Sunshine Designs reserves the right to change this document at any time, and expect customers to keep up to date and compliant with the terms. Submitting a quote form or making a purchase from our shop or via large order is seen as consent to these terms as laid down below.
1.1 Ordering & Refunds
All large orders require a deposit or payment in full.
40% of the total quote price is required to
-secure your place in the queue
This 40% is nonrefundable. If project is terminated by the customer prior to the order being started but supplies are bought, this deposit will NOT be refunded and purchased materials will NOT be shipped to the customer.
Once your project is started, no full refunds are possible at all. NO EXCEPTIONS.
All payments must be made via Paypal Invoices. No other methods of payment are acceptable at this time.
If a customer is unsatisfied with the finished product or a specific aspect of the costume construction, the only recourse is to send the item back to be adjusted and resold, the original buyer will get only a partial refund minus shipping costs of what the suit sells for. NO FULL REFUNDS will be given on ANY grounds, aesthetic or otherwise. We are willing to work with a customer until the item is as good as we can get it.
Exceptions to this are as follows:
-item fits too loosely
-item is ‘heavier’ than customer anticipated or otherwise difficult to wear due to physical restrictions, and not construction issues.
-dissatisfaction with how a part of the costume was constructed, i.e. the method used.
-slight asymmetry of markings, facial features, body parts.
If any of these are reasons for a customer complaint, repair/reselling will not be possible or offered in any capacity.
If a Paypal dispute/claim or credit chargeback is ever initiated for any reason, we reserve the right to halt all outside contact with the customer and communicate only through Paypal for record-keeping purposes.
If an item ever needs to be sent back, or shipping is split into two payments, the customer is responsible for these costs. LSD will NOT ever pay for shipping costs associated with the initial order, or shipping back for repairs unless explicitly stated.
If using a Payment Plan, and you fail to make the full balance payment within the first week of your construction month, your order will be placed at the very end of our queue and may experience additional severe delays of up to several months past the initial month of completion. If you know you will be late to pay the full balance, let us know immediately and we will do the best we can to accommodate you. No work will ever be started on an order until the full balance is paid.
If a customer cites financial difficulty or other calamity as a reason to request a full refund, a partial one will be issued depending on how soon the request is made. Any refund requests will be minus the nonrefundable deposit payment.
If a request for a refund is made:
-within 72 hours of purchase, the customer is entitled to a full refund minus a 5% cancellation fee.
-before supplies are purchased but after 72 hours, the customer is entitled to a full refund minus a 10% cancellation fee.
-after supplies are purchased but before their construction window has come up, the customer is entitled to a partial refund minus the supply fees AND a 20% cancellation fee.
-any requests made after construction has started on the project will be considered on a case by case basis, but all requests at this stage will always be subject to a 30% cancellation fee.
Customers are allowed to auction or sell off their slots to recoup any lost fees at any stage before construction begins.
If for any reason a customer order is cancelled by Liquid Sunshine Designs due to but not limited to, verbal abuse, discomfort concerning the transaction or customer behavior, or other factors, the refund will be subject to the status of the order. If it has not been started, there will be a 3% cancel fee applied. if it has been started, the suit will be changed slightly to be resold and the refund will be the amount the remade finished suit sells for. This refund will NOT be issued until the suit is finished and resold, and tracking confirms it was delivered to the new owner.
1.2 Duct Tape Dummy Policy
If ordering a bodysuit or fullsuit, a duct tape dummy or duct tape form of the body is necessary to complete the order to custom fit the customer.
If a customer wants the duct tape dummy returned with the finished product, this must be STATED immediately following an order payment. Otherwise the DTD will be discarded immediately following costume completion.
If a customer gains weight before their order is completed and it is not due to a verifiable medical condition, the costume will be INELIGIBLE for repair/refitting. It Is the responsibility of the customer to create a new DTD if this is the case and resend it for a proper fit. We therefore encourage customers to only send out DTD's within or a few weeks before the start of their completion window.
We offer free superficial repair of small rips and broken seams at conventions we attend for anything anyone has ordered from us. Any item that requires major repair or special supplies will be ineligible for free at-con repair. This will be determined on a case by case basis.
One-Owner Lifetime Repair Guarantee
Large Order Customers can enjoy a single-owner lifetime repair package for their suits which guarantees free repair and maintenance of the suit as long as it retains the original owner. Once the suit is resold to a third party, all we will be able to offer is self repair guidance, we will not be able to take the suit back for free repair any longer. To qualify as a large order, the suit must be at least a mini partial costume ordered all at once. Parts such as heads, handpaws, and bodysuits ordered individually are ineligible for free repair.
Repairs included in this package include:
-Footpaw sole replacement/regluing
-Head refurring/neck replacement
-Replacement foam heel inserts
If parts of the suit become run down from use or the owner is not completely comfortable with cleaning parts of the suit containing foam (feetpaws, head) the free repair also includes deep cleaning of these pieces. SHIPPING IS NOT INCLUDED. All repair shipping will be covered by the buyer.
1.4 Work In Progress Pictures
During the process of a customer’s order, only the following photos are guaranteed to be sent:
For a BODYSUIT:
-one photo of the duct tape dummy stuffed and patterned to confirm marking size and placement.
-one photo of finished product.
-one brief video of finished product being worn by a model.
For a FULLSUIT, PARTIAL, or HEAD ONLY:
-one photo of finished foam base ready to be taped.
-one photo of foam base taped and patterned to confirm
marking size and placement.
-one brief video of finished product being worn by a model.
For PARTS, SMALL ORDERS:
-one photo of finished product BY REQUEST ONLY
Customers are not entitled to any further work in progress pictures and are HIGHLY discouraged from requesting them.
Taking photos breaks focus and takes time away from production.
Any unreasonable or demanding requests for Work In Progress pictures will be ignored, and a link to this Terms of Service Agreement will be forwarded to the Customer.
WIP Photo Gaurantee
We will always strive to provide each and every customer with multiple photos and try to make them as much a part of the process of construction as possible, but some orders may need more photos and confirmation on design changes and some need less. We can’t pin down an exact number of photos for each individual customer as every order is different. We can at least guarantee the above photos as being consistent and the same for every customer we work with. It is not an exhaustive list of all the photos you will receive, just a list of photos each and every customer will ALWAYS receive.
1.5 Deadlines & Rush Orders
Liquid Sunshine Designs reserves the right to not work with deadlines due to the stress and strain it can place on our makers.
No deadlines of any kind may be imposed on any large project.
Customers may name a season, convention or a general month they would like the item completed but we are not held legally or otherwise to complete the item by this month, convention or season. We highly discourage customers from discussing a completion date with others prior to their item being started.
Completion dates are NOT deadlines. They are tentative dates we can give out to assure a customer their item will be completed soon. Completion dates can and will be subject to drastic change depending on our current schedule and life events.
Liquid Sunshine Designs reserve the right not to work with rush orders or accept rush order payments in order to meet a certain deadline at this time.
Our work suffers when there is stress placed on us to meet a certain date , therefore we cannot and will not accept bribes or ‘rush order payments’ to work faster on an item or have them jump forward in the queue.
Customers who threaten to initiate a chargeback or Paypal claim due to LSD being unable to meet a ‘deadline’ will be blacklisted and blocked from any further negotiations the moment a chargeback or claim is issued.
Any customer or potential customer who attempts to place an order with a deadline will be referred to this Terms of Service Agreement.
Our queue is only to confirm you have placed an order with us and your project will be completed in a timely manner.
Costume pieces are typically worked on in a first come first serve manner. Large Orders are assigned a construction month, and small parts are given a ship date depending on their current processing time as listed in the shop. Processing times may change depending on the current queue and how busy the shop is.
Some items may be worked on steadily for a few days and then we may switch to something else depending on the workflow.
All customers are given their ship date/months in their confirmation emails, and should refrain from requesting progress updates unless this date has passed or is coming close.
Discounts are occasionally offered in the shop on select items as part of sales. Discounts are also automatically applied to Large Orders when parts are ordered as a full costume (i.e., handpaws retail at $200, but as part of a partial fursuit order, will be sold for $125)
The percentages of these discounts will be determined on a case by case basis depending on project complexity. Simpler, straightforward designs may be given a deeper parts discount as a large order.
1.8 Social Media & Customer Communication
Liquid Sunshine Designs only acknowledges email correspondence as law.
If correspondence pertaining to vital order changes is made via another medium, such as but not limited to Instagram DM, Facebook PM, FurAffinity Note, etc. these instructions may be disregarded.
Please send all correspondence to Liquid Sunshine Designs via email directly to have your questions and needs met. firstname.lastname@example.org is our business email and our response time is usually within 12 hours.
We also offer a Live Chat function if you have Telegram, you can message us anytime under the handle @liquidsunshinedesigns.
Some progress and process photos may be posted on our Patreon during construction. These are considered out of the Work In Progress photos each Customer is entitled to and are extra photos for entertainment purposes.
If a customer does not wish such process pictures to be posted, we must be notified of this VIA EMAIL PRIOR to order start. Otherwise, we will freely post process photos on our Patreon and social media accounts.
We are always open to customer communication and questions unless a customer has been blacklisted. (This includes older customers)
Liquid Sunshine Designs reserves the right to blacklist or block a certain customer after certain behaviors/actions have been initiated for our own safety and peace of mind.
These actions will qualify a customer for blacklisting:
-Verbal or physical abuse via email or telephone/in person
-threats of legal action and/or Paypal claims, chargebacks
-actual initiation of Paypal claim or chargeback
-constant rude demands for WIP pictures or a refund.
-insisting on a deadline even after reading this TOS.
-posting a poor review of our work without notifying us.
-harassment on other mediums such as social media, facebook
-posting a call-out journal or post without notifying us.
-unwillingness to negotiate or accept the terms handed down by us
if unsatisfied with an order.
Customers that have been blacklisted will receive a final email notifying them of their status and then all modes of communication will be ignored/blocked.
If customers endeavor to use an associate to then get in touch with us, all attempts will be ignored and the associate will be notified of the situation and blocked if they persist.
2.0 Shipping Policies
Liquid Sunshine Designs ships all large orders via USPS unless otherwise stated.
Signatures will ALWAYS be required for larger items. Insurance is only added at the customer’s request.
International shipping is possible but only if the customer is willing to pay the usually higher price.
Typical price range for native shipping within the USA is $5-100 USD.
Typical price range for international shipping is $40-250 USD. *International shipping will also incur a $10 handling fee for the extra time needed to fill out customs forms and so forth.
The customer is always responsible for shipping costs of the finished order. We will NOT ship an item until the full cost of shipping is paid.
Usually shipping payments are made via a separate shipping invoice provided once your address has been run through a postage calculator. Screenshots of the amount may be provided via email for customers to choose which method they’d like to use.
2.1 Working with Minors/Young Adults
Liquid Sunshine Designs has elected to work with individuals under 21. For this reason there are policies in place to protect us from any problems.
All customers claiming on their quote form to be 18+ must provide a photo of a valid photo ID via email to prove their age before an order can proceed.
Any underage customers MUST forward Liquid Sunshine Designsan eligible adult’s email address so this Terms of Service Agreement can be reviewed and approved by an adult before an order can be made. A picture of the adult holding their ID and giving a thumbs up will also be required to prove the email indeed belongs to an adult over 21 and identification was not stolen by the minor/young adult.
Eligible Adults include:
-A parent or guardian who will be making the payments.
-An older relative who has agreed to make the payments as a gift
- -A friend who meets the age requirement and is over 21, and is willing to forward all emails to you.
Non-eligible adults include:
-Relatives or friends who will not be involved in the payments or the order in any way beyond agreeing to the TOS.
All correspondence about the costume's creation and progression including WIP photos and inquiries must be made via the adult-owned email.We refuse to work directly with minors on any costume order. There are no exceptions to this rule, regardless of birthday status. Any emails sent by a minor/young adult customer and not through an adult proxy will be ignored, and the minor child/young adult will be linked back to this agreement.
Due to Minors not being done growing, costumes can be made to accommodate further growth. These increases must be indicated before an order is made or the costume will be made to size regardless of customer age.
Costumes made larger to accommodate minors are ineligible for refitting repair in the future, and ill fit cannot be labeled as an error. Likewise if a costume is made too small for a growing minor.
Currently, Liquid Sunshine Designs no longer does any revisions to suits that have already been worked on and details that have already been completed.
As artists, we cannot conceivably include our customers in every single decision of their costume. As a customer of Liquid Sunshine Designs you submit to our stylistic choices and defer to our knowledge and expertise as we do this as a full time job and have built up our skills over years of practice. We understand you might have a certain vision for your character, but when working with us you must allow for any and all stylistic decisions we make that fit within our stylistic range. You need to trust us as artists and fabricators.
If there are any parts of your design that are very important to you, or you must have a certain way, please ensure they are CLEARLY VISIBLE in any reference material, and you tell us explicitly up front before your construction date arrives.
We will accept new reference material up to the date construction begins.
We will not edit any parts that have already been completed and are not obligated to send photos of every step of the construction process or include a customer in every single step of the construction process.