Frequently Asked Questions
I am under 18 and I want a fursuit. Can I get one from you?
Only via a proxy party over 18 or a parent. We will require photo ID and must only have contact with an adult via email for the entirety of the order. They must agree to our Terms of Service as minors cannot enter into binding contracts.
Why are your prices so high? I only have -insert amount here-
We do our best to provide a variety of products for a variety of price points, but the truth of the matter is, this is a highly specialized skill that not many people have. It's expensive, it's highly customized and it's time consuming. Our prices allow us to make a living off what we do and invest back into our products and continue to use the best materials possible. We stand by them, and always will.
How long will it take for you to make my suit?
Typical turnaround for larger orders is 8 weeks or two months. Could be a little longer or less then that depending on the time of year you order and whether or not you have a payment plan with us.
Due to COVID-19 orders might be seeing some delays, either in the construction stages as we must wait for supplies or during final shipment. These delays are beyond our control and we hope our customers can understand.
Do you do parts commissions?
Yes! All our parts offering are posted on our online shop for order at any time as long as the listing is active. We do not accept any sort of payment plans for parts orders under $1200 USD, and they must be paid for up front in full.
Will I be able to get a full refund if I'm not happy with my finished suit?
Please refer to our Terms of Service Agreement for full policies regarding refunds of any sort for most situations.
Do you ever have sales in your shop or discounts?
Yes, we randomly hold sales throughout the year on parts, and often auction off suit slots.
Is your workshop animal friendly?
No. Our work area is kept 100% animal free. We do have pets in the staging and packaging area of our home, so there may be a small chance of dander on the final product, so if you have a very severe dander allergy please be aware this is out of our control. We only have rabbits, no dogs or cats.