Frequently Asked Questions
I am under 18 and I want a fursuit. Can I get one from you?
Only via a proxy party over 18 or a parent. We will require photo ID and must only have contact with an adult via email for the entirety of the order. They must agree to our Terms of Service as minors cannot enter into binding contracts.
Why are your prices so high? I only have -insert amount here-
We do our best to provide a variety of products for a variety of price points, but the truth of the matter is, this is a highly specialized skill that not many people have. It's expensive, it's highly customized and it's time consuming. Our prices allow us to make a living off what we do and invest back into our products and continue to use the best materials possible. We stand by them, and always will.
How long will it take for you to make my suit?
Typical turnaround for larger orders is 8 weeks or two months. Could be a little longer or less then that depending on the time of year you order and whether or not you have a payment plan with us.
I need my fursuit a month from now. Can you do it?
Probably not. We fill small parts orders through our online shop as well as larger custom orders, and our processing times reflect that. It wouldn't be fair to make small order clients wait while we work on larger projects, so we space everything out so no one is waiting too long. We wouldn't usually take on a larger project with a due date a month out.
Do you do parts commissions?
Yes! All my parts offering are posted on our online shop for order at any time as long as the listing is active. We do not accept any sort of payment plans for parts orders under $1200 USD, and they must be paid for up front in full.
Will I be able to get a full refund if I'm not happy with my finished suit?
Please refer to our Terms of Service Agreement for full policies regarding refunds of any sort for most situations.
Do you ever have sales in your shop or discounts?
Yes, we randomly hold sales throughout the year on parts, and often auction off suit slots.