This Terms of Service will apply to ALL large orders currently in progress or made in future.
Customers cannot claim ignorance of this document as an excuse not to follow the terms listed and Liquid Sunshine Designs reserves the right to change this document at any time, and expect customers to keep up to date and compliant with the terms. Submitting a quote form or making a purchase from our shop or via large order is seen as consent to these terms as laid down below.
New in 2021
Concept
-From the point of full payment and all materials acquisition, a countdown will begin. 56 full business days from the date both of these requirements are met, your order will be 100% complete and ready to ship, or you will receive a full refund, regardless of the status of your order.
Terms
This guarantee comes into effect for any orders made after 6/30/21 and is not retroactive on current orders.
Shop business days are Mon-Fri, and exclude federal holidays, physical and mental health days as needed, as well as personal holiday time. All of these extra days must be communicated fully to the client within 24 hours or within 2 hours of day start (9 AM EST-11 AM EST) in order to count. This ensures the client will always know the status of their order while also allowing for the maker to have personal time.
If your actual 56 business day processing time has elapsed and your order is not complete, you will be notified and asked whether you would like your full refund or to allow a grace period to begin of an additional 14 business days. This grace period would only be renewed if necessary at a client's request. If at any point you tire of waiting, you can refuse an extension and get a full refund regardless of the status of your order.
If your order is near completion, please be advised if a full refund is received, your order will be completed and changed in accordance with our terms in Section 1.1 regarding intellectual property and resold. No exceptions.
**SHIPPING TIMES ARE EXCLUDED FROM THIS GUARANTEE**-This includes material shipping time for furs etc to reach us AS WELL AS shipping of a finished product to a client.
Shop business days are Mon-Fri, and exclude federal holidays, physical and mental health days as needed, as well as personal holiday time. All of these extra days must be communicated fully to the client within 24 hours or within 2 hours of day start (9 AM EST-11 AM EST) in order to count. This ensures the client will always know the status of their order while also allowing for the maker to have personal time.
If your actual 56 business day processing time has elapsed and your order is not complete, you will be notified and asked whether you would like your full refund or to allow a grace period to begin of an additional 14 business days. This grace period would only be renewed if necessary at a client's request. If at any point you tire of waiting, you can refuse an extension and get a full refund regardless of the status of your order.
If your order is near completion, please be advised if a full refund is received, your order will be completed and changed in accordance with our terms in Section 1.1 regarding intellectual property and resold. No exceptions.
**SHIPPING TIMES ARE EXCLUDED FROM THIS GUARANTEE**-This includes material shipping time for furs etc to reach us AS WELL AS shipping of a finished product to a client.
Orders
This guarantee effectively eliminates a long queue. We can still accept orders for later months in the year, but we will refrain from offering payment plans in the future for any of our orders.
If you are interested in reserving a particular spot in our queue after receiving an automated or actual quote, the fee will be a flat one time payment of $100 that will be rolled into your final total when your order begins.
You will be placed on our queue based on how many orders we have lined up. If your wait would be in excess of 6 months, we will decline your reservation and ask you to come back on a certain date when we have cleared our queue out more.
If for any reason you have to forfeit your spot prior to your project start date and full payment, you will NOT receive a refund of your reservation fee and would have to pay again to reserve another slot for later in our queue. If supplies have already been purchased you will also be liable for those costs up front if you choose to place another reservation.
If you are interested in reserving a particular spot in our queue after receiving an automated or actual quote, the fee will be a flat one time payment of $100 that will be rolled into your final total when your order begins.
You will be placed on our queue based on how many orders we have lined up. If your wait would be in excess of 6 months, we will decline your reservation and ask you to come back on a certain date when we have cleared our queue out more.
If for any reason you have to forfeit your spot prior to your project start date and full payment, you will NOT receive a refund of your reservation fee and would have to pay again to reserve another slot for later in our queue. If supplies have already been purchased you will also be liable for those costs up front if you choose to place another reservation.
1.1 Ordering & Refunds
All large orders require a deposit or payment in full.
30% of the total quote price is required to
-buy supplies
This 30% is nonrefundable after full payment is received if a project is terminated by the customer. Prior to the order being started but supplies are bought, this deposit will NOT be refunded and purchased materials will NOT be shipped to the customer.
All payments must be made via custom listings on our webshop or private Paypal invoices. You will be able to pay via Paypal or directly with a Credit Card. No other forms of payment are accepted at this time.
NO FULL REFUNDS will be given on ANY grounds once an item is finished unless the 8 week completion guarantee is invoked. We are willing to work with a customer until the item is as good as we can get it.
Exceptions to this are as follows:
-item fits too loosely
-item is ‘heavier’ than customer anticipated or otherwise difficult to wear due to physical restrictions, and not construction issues.
-dissatisfaction with how a part of the costume was constructed, i.e. the method used.
-slight asymmetry of markings, facial features, body parts.
If any of these are reasons for a customer complaint, repair/reselling will not be possible or offered in any capacity.
If a Paypal dispute/claim or credit chargeback is ever initiated for any reason without contacting us first with any issues you may be having, we reserve the right to halt all outside contact with the customer and communicate only through Paypal for record-keeping purposes.
Liquid Sunshine Designs will never be responsible for shipping expenses for any reason. This includes but is not limited to shipping an item back for repair, or reshipping due to incorrect or changed addresses when the change address fee has not been paid.
If a customer cites financial difficulty or other calamity as a reason to request a full refund, a partial one will be issued depending on how soon the request is made. Any refund requests will be minus the nonrefundable deposit payment of 30%.
If a request for a refund is made:
-within 72 hours of purchase, the customer is entitled to a full refund minus a 5% cancellation fee.
-before supplies are purchased but after 72 hours, the customer is entitled to a full refund minus a 10% cancellation fee.
-after supplies are purchased but before their construction window has come up, the customer is entitled to a partial refund minus the supply fees AND a 20% cancellation fee.
-any requests made after construction has started on the project will be considered on a case by case basis, but all requests at this stage will always be subject to a 30% cancellation fee.
Customers are allowed to auction or sell off their slots instead to recoup any lost fees at any stage before construction begins.
If for any reason a customer order is cancelled by Liquid Sunshine Designs, the refund will be subject to the status of the order. If it has not been started, there will be a 3% cancel fee applied. if it has been started, the suit will be changed slightly to be resold and the refund will be the amount the remade finished suit sells for. This refund will NOT be issued until the suit is finished and resold, and tracking confirms it was delivered to the new owner.
Liquid Sunshine Designs has the right to decline a sale and refund in full for any reason.
Liquid Sunshine Designs reserves the right to resell any order that is subject to a refund either forcefully or willingly and has been partially or wholly completed despite any and all resemblance to any client design. Small edits will be made to respect intellectual copyright, but Liquid Sunshine Designs has the final say on what constitutes a now original design. By purchasing from this website you are agreeing to this in perpetuity throughout the process of creation and shipment. If a customer does not wish the project to be resold in any format, they must forfeit their entire refund as a destruction fee.
1.2 Measurements Policy
If ordering a leg set, armsleeves, or fullsuit, a comprehensive list of measurements is required in lieu of a DTD.
These measurements must be submitted in INCHES (in) and be as accurate as possible.
If measurements are not received in a timely manner, construction may be delayed.
If a customer gains weight before their order is completed and it is not due to a verifiable medical condition, the costume will be INELIGIBLE for repair/refitting. It Is the responsibility of the customer to submit a new measurement form if this is the case and resend it for a proper fit. We therefore encourage customers to only send out measurements within or a few weeks before the start of their completion window.
These measurements must be submitted in INCHES (in) and be as accurate as possible.
If measurements are not received in a timely manner, construction may be delayed.
If a customer gains weight before their order is completed and it is not due to a verifiable medical condition, the costume will be INELIGIBLE for repair/refitting. It Is the responsibility of the customer to submit a new measurement form if this is the case and resend it for a proper fit. We therefore encourage customers to only send out measurements within or a few weeks before the start of their completion window.
1.3 Warranties
We offer free superficial repair of small rips and broken seams at conventions we attend for anything anyone has ordered from us. Any item that requires major repair or special supplies will be ineligible for free at-con repair. This will be determined on a case by case basis.
One-Owner 2 Year Free Repair Guarantee
Large Order Customers can enjoy a single-owner 2 year repair package for their suits which guarantees free repair and maintenance of the suit for 2 years as long as it retains the original owner. Once the suit is resold to a third party, all we will be able to offer is self repair guidance, we will not be able to take the suit back for free repair any longer. To qualify as a large order, the suit must be at least a mini partial costume ordered all at once. Parts such as heads, handpaws, and bodysuits ordered individually are ineligible for free repair.
Repairs included in this package include:
-Ripped seams
-Footpaw sole replacement/regluing
-Head refurring/neck replacement
-Handpaw repair
-Eye replacement
-Lining replacement/reinforcement
-Replacement foam heel inserts
-Zipper replacement/repair
-Fan installation/removal
If parts of the suit become run down from use or the owner is not completely comfortable with cleaning parts of the suit containing foam (feetpaws, head) the free repair also includes deep cleaning of these pieces. SHIPPING IS NOT INCLUDED. All repair shipping will be covered by the buyer.
Supply Cost Remake Policy
Fursuits that are OVER 2 YEARS from their construction date will no longer be eligible for FREE REPAIR. Instead, we can offer a supply-cost only remake of the item itself and match furs as closely as possible to existing parts. This is not an option, and mandatory for all suits over 2 years out from construction. This is to ensure all suits currently in circulation are up to our high standards and the owner has an item that can withstand the rigors of several more years of use. If an item is remade, the 2 year free repair guarantee will be refreshed. Once a customer claims a supply-cost only remake of an item, they will be unable to do so again. The customer will need to pay any and all costs for supplies of the item in question. Free quotes on what this may cost are available at any time if you email us directly.
1.4 Work In Progress Pictures
During the process of a customer’s order, only the following photos are guaranteed to be sent:
For a BODYSUIT:
-one photo of the duct tape dummy stuffed and patterned to confirm marking size and placement.
-one photo of finished product.
-one brief video of finished product being worn by a model.
For a FULLSUIT, PARTIAL, or HEAD ONLY:
-one photo of finished foam base ready to be taped.
-one photo of foam base taped and patterned to confirm
marking size and placement.
-one brief video of finished product being worn by a model.
For PARTS, SMALL ORDERS:
-one photo of finished product BY REQUEST ONLY
Customers are not entitled to any further work in progress pictures and are HIGHLY discouraged from requesting them.
Taking photos breaks focus and takes time away from production.
Any unreasonable or demanding requests for Work In Progress pictures will be ignored, and a link to this Terms of Service Agreement will be forwarded to the Customer.
WIP Photo Gaurantee
We will always strive to provide each and every customer with multiple photos and try to make them as much a part of the process of construction as possible, but some orders may need more photos and confirmation on design changes and some need less. We can’t pin down an exact number of photos for each individual customer as every order is different. We can at least guarantee the above photos as being consistent and the same for every customer we work with. It is not an exhaustive list of all the photos you will receive, just a list of photos each and every customer will ALWAYS receive.
1.5 Deadlines & Rush Orders
Liquid Sunshine Designs reserves the right to not work with HARD DEADLINES due to the stress and strain it can place on our makers.
Customers may name a season, convention or a general month they would like the item completed but we are not held legally or otherwise to complete the item by this month, convention or season. We highly discourage customers from discussing a completion date with others prior to their item being started.
Completion dates are NOT deadlines. They are tentative dates we can give out to assure a customer their item will be completed soon. Completion dates can and will be subject to drastic change depending on our current schedule and life events.
Liquid Sunshine Designs reserves the right not to work with rush orders or accept rush order payments in order to meet a certain deadline at this time.
Customers who threaten to initiate a chargeback or Paypal claim due to LSD being unable to meet a ‘deadline’ will be blacklisted and blocked from any further negotiations the moment a chargeback or claim is issued.
Any customer or potential customer who attempts to place an order with a deadline will be referred to this Terms of Service Agreement.
1.6 Queue
Our queue is only to confirm you have made a reservation payment with us and your project will be completed in a timely manner upon full payment closer to the date you have reserved.
Costume pieces are typically worked on in a first come first serve manner. Large Orders are assigned a spot on our queue, and small parts are given a ship date depending on their current processing time as listed in the shop. Processing times may change depending on the current queue and how busy the shop is.
Some items may be worked on steadily for a few days and then we may switch to something else depending on the workflow.
All customers are given their ship date/months in their confirmation emails, and should refrain from requesting progress updates unless this date has passed or is coming close.
1.7 Discounts
Discounts are occasionally offered in the shop on select items as part of sales. Discounts are also automatically applied to Large Orders when parts are ordered as a full costume (i.e., handpaws retail at $200, but as part of a partial fursuit order, will be sold for $125)
The percentages of these discounts will be determined on a case by case basis depending on project complexity. Simpler, straightforward designs may be given a deeper parts discount as a large order.
1.8 Social Media & Customer Communication
Liquid Sunshine Designs only acknowledges email correspondence as law.
If correspondence pertaining to vital order changes is made via another medium, such as but not limited to Instagram DM, Facebook PM, FurAffinity Note, etc. these instructions may be disregarded.
Please send all correspondence to Liquid Sunshine Designs via email directly to have your questions and needs met. liquidsunshinestudios@gmail.com is our business email and our response time is usually within 12 hours.
We also offer a Live Chat function if you have Telegram, you can message us anytime under the handle @liquidsunshinedesigns.
We are always open to customer communication and questions unless a customer has been blacklisted. (This includes older customers)
1.9 Blacklisting
Liquid Sunshine Designs reserves the right to blacklist or block a certain customer after certain behaviors/actions have been initiated for our own safety and peace of mind. Typically this is a last resort scenario, and all customers are encouraged to email with any questions or concerns in a polite and professional manner. If we find a particular exchange is going in a negative direction we will then abstain from responding further.
2.0 Shipping Policies
**Due to COVID-19 There may be severe shipment delays seen on most orders leaving the US, and even occasionally on domestic orders. This is BEYOND OUR CONTROL and we ask all clients to be aware and understanding of this unfortunate circumstance we find ourselves in.
Liquid Sunshine Designs ships all large orders via USPS unless otherwise stated.
Signatures will ALWAYS be required for larger items. Insurance is only added at the customer’s request.
International shipping is possible but only if the customer is willing to pay the usually higher price.
Typical price range for native shipping within the USA is $5-100 USD.
Typical price range for international shipping is $40-250 USD. *International shipping will also incur a $10 handling fee for the extra time needed to fill out customs forms and so forth.
The customer is always responsible for shipping costs of the finished order. We will NOT ship an item until the full cost of shipping is paid.
Usually shipping payments are made via a separate shipping invoice provided once your address has been run through a postage calculator. Screenshots of the amount may be provided via email for customers to choose which method they’d like to use.
2.1 Working with Minors/Young Adults
Liquid Sunshine Designs has elected to work with individuals under 21. For this reason there are policies in place to protect us from any problems.
All customers claiming on their quote form to be 18+ must provide a photo of a valid photo ID via email to prove their age before an order can proceed.
Any underage customers MUST forward Liquid Sunshine Designsan eligible adult’s email address so this Terms of Service Agreement can be reviewed and approved by an adult before an order can be made. A picture of the adult holding their ID and giving a thumbs up will also be required to prove the email indeed belongs to an adult over 21 and identification was not stolen by the minor/young adult.
Eligible Adults include:
-A parent or guardian who will be making the payments.
-An older relative who has agreed to make the payments as a gift
- -A friend who meets the age requirement and is over 21, and is willing to forward all emails to you.
Non-eligible adults include:
-Relatives or friends who will not be involved in the payments or the order in any way beyond agreeing to the TOS.
All correspondence about the costume's creation and progression including WIP photos and inquiries must be made via the adult-owned email.We refuse to work directly with minors on any costume order. There are no exceptions to this rule, regardless of birthday status. Any emails sent by a minor/young adult customer and not through an adult proxy will be ignored, and the minor child/young adult will be linked back to this agreement.
Due to Minors not being done growing, costumes can be made to accommodate further growth. These increases must be indicated before an order is made or the costume will be made to size regardless of customer age.
Costumes made larger to accommodate minors are ineligible for refitting repair in the future, and ill fit cannot be labeled as an error. Likewise if a costume is made too small for a growing minor.
2.2 Revisions
Currently, Liquid Sunshine Designs no longer does any revisions to suits that have already been worked on and details that have already been completed free of charge. We charge a revision fee for anything a client requests to be changed that has already been completed.. Revision fees are determined on a case by case basis, but can range anywhere from $50-$500 to change areas that have already been completed. We ask that all customers look over WIP photos carefully, and make sure everything is to their liking before giving us the go-ahead to proceed. Revisions will NOT be completed until the fees are paid in full.
If there are any parts of your design that are very important to you, or you must have a certain way, please ensure they are CLEARLY VISIBLE in any reference material, and you tell us explicitly up front before your construction date arrives.
We will accept new reference material up to the date construction begins.
We are not obligated to send photos of every step of the construction process or include a customer in every single step of the construction process.