Frequently Asked Questions
I am under 18 and I want a fursuit. Can I get one from you?
Only via a proxy party over 18 or a parent. We will require photo ID and must only have contact with an adult via email for the entirety of the order. They must agree to our Terms of Service as minors cannot enter into binding contracts.
Why are your prices so high? I only have -insert amount here-
Easy. You are not only paying for the suit, but our skill over 10 years of costume construction, and the business expenses associated with the fact that this is our full time occupation.
That said, we offer reservations for those who may need more time to save up. These can be booked up to 10 months out.
How long will it take for you to make my suit?
Typical turnaround for larger orders is 8 weeks or two months. Could be a little longer or less then that depending on the time of year you order and whether or not you have a payment plan with us. Fall orders typically run a bit longer due to the holidays, and Summer orders go a bit faster.
Due to continued shipping issues orders might be seeing some delays, either in the construction stages as we must wait for supplies or during final shipment. These delays are beyond our control and we hope our customers can understand.
Do you do parts commissions?
Yes! All our parts offering are posted on our online shop for order at any time as long as the listing is active. We do not accept any sort of payment plans for parts orders, and they must be paid for up front in full.
Will I be able to get a full refund if I'm not happy with my finished suit?
Please refer to our Terms of Service Agreement for full policies regarding refunds of any sort for most situations.
Unless a cancellation request is received within the first 72 hours of ordering, most orders will be subject to sizable cancellation fees. Please do not order until you are ready!
Do you ever have sales in your shop or discounts?
Yes, we randomly hold sales throughout the year on parts, and often auction off suit slots. You can also purchase a premade costume we have on offer for a bit less than a custom order would cost.
Is your workshop animal friendly?
Occasionally we will have our pets in the workspace. Dander is a possibility. If you are very allergic please let us know and consider another maker.